Harvard put the average first response to an online lead at 42 hours. Almost a quarter of firms never respond at all. You are already paying for the lead. The only question left is who picks up the phone, and how fast.
Two studies have measured this properly, and both landed in the same place. Speed is not a nice-to-have on inbound. It is most of the outcome, and it is the part almost nobody staffs for.
Sources. Oldroyd, McElheran and Elkington, The Short Life of Online Sales Leads, Harvard Business Review, March 2011, auditing 2,241 US companies and 1.25 million leads across 29 B2C and 13 B2B firms. Oldroyd, Lead Response Management Study, MIT and InsideSales.com, three years of data across six companies, more than 15,000 leads and 100,000 call attempts. Figures are theirs, quoted as published. They describe the market, not a result we promise you.
Not a queue. Not a shared pool. One dedicated operator who knows your product, works your window, and is managed by us every day they are on the phone.
A lead lands, an alert fires, a human dials. Inside five minutes, every time, on every lead that arrives in your covered window.
Six or more touches across call, email and text where compliant. Speed alone does not fix a funnel. Speed plus persistence does.
Month one, your operator works 500 aged records alongside the live flow. The leads you already paid for get one honest attempt.
Calls land directly in your team's diary. Live transfer when someone is hot and you want them now.
Every lead, time in, time dialled, outcome, by source. You find out which campaigns produce conversations and which produce noise.
Calls recorded and QA scored. We review them weekly with you, so the pitch improves instead of drifting.
If an operator does not work out we replace them and you do not pay for the downtime. That is the difference between a desk and a person.
Justin is on the account. Not a coordinator, not a ticket queue. You get the person whose name is on the company.
Consumer leads peak after work and on Saturdays. Your desk can cover that window. An in-house hire will not.
Anyone who promises what percentage of your leads will buy is guessing with your money. Your close rate belongs to your product, your price and your sales team. So here is the only thing we will put in writing, because it is the only part that is entirely ours.
Every lead that lands inside your covered hours gets a live dial within five minutes, up to eight leads per hour per seat. We publish the timestamp on every single one. Miss on more than five in a hundred in a calendar month and that month's invoice drops 25%. Miss on more than ten in a hundred and the next month is free.
We set the capacity envelope at eight leads an hour because our operators comfortably beat it. The number is there to be beaten, not met.
Put your own numbers in. Nothing is sent anywhere and nothing is stored. This runs in your browser and the only figures it uses are the ones you type.
At this volume a single Response Desk holds the five-minute standard with room to spare.
This calculator multiplies the numbers you typed. It is your arithmetic and it is not a forecast, a projection or a promise. We do not guarantee a close rate, a conversion rate or a number of booked meetings, and any firm that does is selling you a story. What we guarantee is in the section above this one.
$1,000 setup deposit to build the desk, load the leads and train the operator. It comes straight off your next invoice, so it is not an extra cost, it covers the ramp.
Month to month. No term contract. If we are not delivering, you should not need a lawyer to leave.
Live in ten business days from the onboarding call. There is no list to build and no targeting to research on this desk, which is why it stands up faster than a cold outbound build.
Your first invoice falls due the day your operator starts dialling. You do not pay for training, onboarding or the time we spend building the desk.
No, and be careful with anyone who does. We guarantee the part that belongs to us, which is that your leads get a live dial inside five minutes and that you see the timestamp on every one. Your close rate is a function of your product, your price and your sales team. What we will not let happen is a lead you paid for dying in a queue.
No, and the reason matters. Three days measures whether an operator can dial a phone. It cannot measure response time against real volume, and the fourteen-day follow-up cycle never completes once, so the touches that produce most of the bookings never happen. Four weeks at forty hours a week is the shortest honest read.
It usually is. So the question is which of those dollars works harder, the one that buys the lead or the one that answers it. Right now you are paying full price to create leads and reaching a fraction of them. Doubling the ad budget doubles the pile nobody calls.
You can. What nine dollars an hour does not buy is a replacement on the same day, a manager listening to the calls, a QA score against a scorecard, and a second trained operator who already knows your script when the first one stops answering. You are not buying an hour of talking. You are buying the desk that stays up.
That is a claim today. In thirty days it is a number. Every lead comes back timestamped and dispositioned by source, so you find out which campaigns produce conversations and which produce noise. That is a decision you cannot make today at any price.
A dedicated operator, native English speaker, hired with prior sales experience and put through our own training programme before they touch your leads. You interview them before they start and you have the final say. They work your account and no one else's.
Access to wherever your leads land, whatever scripts or answers you already use, and a phone number to dial from. That is genuinely it. We build the desk, the cadence and the training material from there.
Tell me what you spend, how many leads it makes, and what happens to one that arrives at seven in the evening. If a desk is not the answer I will say so on the call.
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